Privacy Policy - Firebrand Career Systems

Effective Date: January 1, 2025

Firebrand Career Systems, LLC (“Firebrand,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you:

Visit our website(s), including firebrandcareers.com;
Purchase or access our digital products, courses, and reports;
Work with us for coaching, consulting, or advisory services;
Join the Firebrand Talent Collective or participate in recruiting services; or
Otherwise interact with us online or offline (together, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, do not use the Services.

1. Scope & Who This Policy Covers

This Privacy Policy applies to:

Job seekers, candidates, and members of the Firebrand Talent Collective;
Coaching and consulting clients;
Visitors to our website;
Representatives of employers and business partners.

This Policy does not apply to websites, platforms, or services we do not control—even if we link to them or use them to deliver parts of our Services (e.g., payment processors, video conferencing tools, or course platforms).

2. Information We Collect

The information we collect depends on how you interact with Firebrand. We may collect:

2.1 Information You Provide Directly

You may provide information such as:

Contact details – name, email address, phone number, mailing address.
Account information – username, password, profile preferences.
Career and work history – résumé/CV, LinkedIn profile, employment history, education, certifications, skills, portfolio links, and other Personal Intellectual Property (PIP) data.
Candidate profile data – target roles, salary expectations, location preferences, work authorization, availability, and other job-search constraints.
Employer / client data – company name, role descriptions, hiring needs, feedback on candidates, and contact information for team members.
Payment-related data – billing name, address, and limited transaction details (note: full card details are typically handled by our payment processors, not stored by us directly).
Communications – messages, emails, intake forms, survey responses, feedback, testimonials, and reference quotes (when you provide them with permission).
Consent and preferences – marketing preferences, visibility settings, consent to contact, permission to share your profile or résumé with employers, and data use agreements.

2.2 Information Collected Automatically

When you use our website or online Services, we may automatically collect:

Usage data – pages visited, links clicked, time spent, features used.
Device and technical data – IP address, browser type, device type, operating system, referring/exit pages.
Cookies and similar technologies – small files stored on your device to remember your preferences, keep you logged in, and help us understand how our website is used.

2.3 Information From Third Parties

We may receive information about you from:

Professional profiles – LinkedIn, public websites, or portfolio sites when you share links or when we search for candidates.
Referrals – people who refer you to Firebrand or recommend you as a candidate.
Employers and partners – feedback on interviews, hiring decisions, and information required to support recruiting or coaching engagements.
Payment providers and platforms – limited information confirming payments, refunds, or subscription status.

We treat this information according to this Privacy Policy and any additional agreements in place.

3. How We Use Your Information

We use your information for purposes such as:

3.1 Providing and Improving the Services

Delivering digital products, reports, and courses you purchase.
Providing coaching, consulting, and advisory services.
Creating and maintaining your candidate profile or Talent Collective membership.
Matching candidates and employers for relevant roles.
Operating, maintaining, and improving our website, processes, and offerings.

3.2 Communication

Responding to your questions and support requests.
Sending transactional emails (e.g., purchase confirmations, access links, scheduling information).
Sending relevant updates about your engagement, candidate status, or report delivery.

3.3 Personalization & Product Development

Tailoring recommendations, content, and opportunities based on your profile and preferences.
Analyzing aggregated data to understand which services are working, where candidates get stuck, and how to improve Firebrand’s methods and tools.

3.4 Marketing & Outreach

With your consent where required, sending newsletters, product announcements, and invitations to events or programs.
Showing or suggesting content, offers, and products that may be relevant to your interests.

You can opt out of non-essential marketing communications at any time (see Section 9).

3.5 Legal, Security, and Compliance

Enforcing our Terms & Conditions and other agreements.
Protecting our rights, property, clients, and users.
Detecting or preventing fraud, abuse, or security incidents.
Complying with applicable laws, regulations, and legal processes.

4. Special Notes on Candidate Data & Talent Collective

The Firebrand Talent Collective and recruiting-related services involve more sensitive, career-critical information. We take that seriously.

4.1 Candidate Profiles & Résumés

When you join the Firebrand Talent Collective or otherwise engage with us as a candidate, we may:

Create or refine a candidate profile based on your résumé, LinkedIn, intake forms, and conversations.
Store your work history, target roles, compensation range, and other job-search preferences.
Track roles you’ve been considered for, submitted to, or hired into.

4.2 Sharing with Employers

We follow this core principle:

Firebrand will never share your contact details or named résumé with an employer or third party without your permission, except where required by law.

Sharing typically happens in one of these ways:

You expressly authorize us (verbally or in writing) to submit your profile for a specific role or to a specific company.
You adjust your visibility settings or consent preferences to allow broader sharing within agreed limits.

When we do share candidate information with employers, we limit it to what is reasonably necessary for the hiring process.

4.3 Visibility, Changes & Deletion

You can:

Request changes or corrections to your profile and materials.
Adjust your visibility or consent preferences.
Ask us to stop contacting you for recruiting opportunities.
Request deletion of your data, subject to legal and legitimate business requirements (e.g., record-keeping).

To exercise these choices, email support@firebrandcareers.com.

5. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data may include:

Contract – To perform our obligations under an agreement with you (e.g., delivering a report, providing coaching, or representing you as a candidate).
Consent – When you have given us clear consent (e.g., to receive marketing emails or to share your profile with employers).
Legitimate interests – To operate and improve Firebrand, maintain security, prevent fraud, and develop our services, provided these interests are not overridden by your rights.
Legal obligations – To comply with applicable laws and regulations.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in and maintain session security.
Remember your preferences (e.g., language, saved fields).
Understand how visitors use our site and what content is useful.
Support analytics and basic marketing.

You can usually control cookies through your browser settings (e.g., blocking or deleting them). Some features may not work properly if you disable certain cookies.

If we use specific analytics or advertising platforms, their privacy practices will be described in more detail in our cookie notices or platform-specific disclosures.

7. How We Share Your Information

We do not sell your personal information. We may share your information with:

7.1 Service Providers

Trusted third parties who help us operate the Services, such as:

Website hosting and infrastructure providers;
Payment processors;
Email and communication tools;
Form and survey tools;
Analytics providers;
Scheduling, video conferencing, or course platforms.

These service providers are only authorized to use your information as necessary to perform services on our behalf, and we expect them to protect it appropriately.

7.2 Employers & Hiring Partners

When you grant permission, we may share selected candidate information with employers or partners for recruiting purposes (see Section 4).
Employers may maintain their own records and privacy policies, which are separate from Firebrand’s.

7.3 Business Transfers

If Firebrand is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.

7.4 Legal & Safety

We may disclose information when we believe, in good faith, that it is reasonably necessary to:

Comply with a law, regulation, legal process, or government request;
Protect the rights, property, or safety of Firebrand, our clients, or the public;
Enforce our agreements;
Detect or prevent fraud, security, or technical issues.

7.5 Aggregated & De-Identified Data

We may use and share aggregated or de-identified information (that does not identify you personally) for analytics, research, product development, or marketing.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including:

To provide Services you have requested;
To maintain records of transactions, communications, and engagements;
To support recruiting workflows and match you with relevant opportunities (if you have not revoked visibility);
To comply with legal, tax, and accounting requirements.

As general guidelines (subject to change):

Candidate and Talent Collective data: typically retained while you remain an active candidate or have not requested deletion, and for a reasonable period afterward (e.g., a few years) to maintain accurate hiring and recruiting records.
Client and employer records: retained for as long as necessary to support the engagement and comply with record-keeping obligations.
Marketing contacts: retained until you opt out or we determine the data is no longer current.

We may keep some information longer in backup archives or to meet legal obligations, even after you request deletion, but will minimize its use.

9. Your Rights & Choices

Depending on your location, you may have rights such as:

Access – Request a copy of the personal information we hold about you.
Correction – Ask us to correct inaccurate or incomplete information.
Deletion – Request deletion of your personal information, subject to legal/legitimate retention obligations.
Restriction / Objection – Request that we limit or stop certain processing.
Portability – Request certain information in a portable format, where technically feasible.
Marketing opt-out – Unsubscribe from marketing emails by using the “unsubscribe” link or contacting us.

To exercise any of these rights, email support@firebrandcareers.com with “Privacy Request” in the subject line. We may need to verify your identity before fulfilling your request.

If you are in a jurisdiction that provides a right to lodge a complaint with a supervisory authority and you believe we’ve mishandled your data, you can contact your local data protection authority. We would appreciate the chance to address your concerns first.

10. Data Security & Breach Notification

We take reasonable steps to protect your information from unauthorized access, use, or disclosure, such as:

Secure hosting and access controls;
Limited access to personal data based on role and need-to-know;
Use of modern security practices by our core service providers.

No system is perfectly secure. We cannot guarantee absolute security of your information, and you share data with us at your own risk. You are responsible for maintaining the security of your accounts, including choosing strong passwords and not sharing login credentials.

If we ever experience a data breach that affects your personal information, we will:

Notify you promptly by email or other appropriate means, consistent with Texas law.
Describe what happened and what information may have been involved.
Explain what we are doing to investigate, mitigate, and prevent future incidents.
Provide guidance on steps you can take to protect yourself.

We may also be required to notify government authorities or consumer reporting agencies, depending on the nature of the breach.

11. Children’s Privacy

Our Services are not intended for children under 18, and we do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it. If you believe a minor has provided us with personal information, contact us at support@firebrandcareers.com.

12. International Data Transfers

Firebrand operates primarily in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries that may have different data protection laws than your home country.

Where required by law, we will implement appropriate safeguards for international transfers and rely on recognized legal mechanisms.

13. Third-Party Websites & Services

Our website and communications may contain links to third-party websites or services that are not controlled by Firebrand. This Privacy Policy does not apply to those third parties. We are not responsible for their content, security, or privacy practices.

We encourage you to review the privacy policies of any third-party sites or services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Effective Date” at the top of the Policy and may provide additional notice (such as a website banner or email).

Your continued use of the Services after changes are posted means you accept the updated Policy.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, contact us at:

Email: support@firebrandcareers.com

Last updated November 16, 2025